When making reservations through the website you will be charged immediately.
When making reservations through the phone you will be asked to give your credit card information in order to create your reservation and you will be charged.
When making reservations if you purchased a coupon from a 3rd party we will ask for your credit card information and ONLY if you fail to show up you will be charged the amount discounted by the coupon.
Regardless of how the customer pays or reserves a room, they will be charged no matter what if they fail to show up.
All bookings are non-refundable.